Refund Policy

Last updated: November 30, 2025

At Hoecnewce, we strive to ensure your satisfaction with our products and services. This Refund Policy outlines our procedures and conditions for refunds. Please read this policy carefully before making a purchase.

1. General Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer refunds under certain conditions as outlined in this policy. By making a purchase on our website, you agree to the terms of this Refund Policy.

2. Conditions for Refunds

2.1 Digital Products and Subscriptions

For digital products and subscriptions, we offer refunds under the following conditions:

• Time Frame: Refund requests must be submitted within 14 days of the purchase date.
• Usage Limitations: If you have downloaded, accessed, or used the digital product or subscription extensively, we reserve the right to deny the refund request.
• Reason for Refund: You must provide a valid reason for your refund request, such as technical issues, incompatibility, or dissatisfaction with the content.
• One-Time Refund Policy: We generally allow only one refund per customer for digital products in the same category.

2.2 Physical Products

For physical products (if applicable), we offer refunds under the following conditions:

• Time Frame: Refund requests must be submitted within 30 days of receiving the product.
• Product Condition: The product must be returned in its original condition, unused, and with all original packaging and accessories.
• Proof of Purchase: You must provide proof of purchase, such as an order number or receipt.
• Return Shipping: You are responsible for return shipping costs unless the product is defective or was shipped incorrectly.

2.3 Event Tickets and Registrations

For event tickets and registrations (if applicable), we offer refunds under the following conditions:

• Time Frame: Refund requests must be submitted at least 14 days before the event date.
• Cancellation Fee: A cancellation fee of 10% may be deducted from the refund amount.
• Event Cancellation: If we cancel an event, you will receive a full refund or the option to transfer your registration to a future event.
• Non-Attendance: No refunds will be issued for non-attendance without prior cancellation.

3. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Customized or personalized products specifically created for you.
• Gift cards or promotional credits.
• Services that have been fully performed or completed.
• Products or services clearly marked as non-refundable at the time of purchase.
• Transaction fees, shipping costs, or handling fees (unless due to our error).

4. Refund Processing Time

Once we receive and approve your refund request, we will process the refund as follows:

• Digital Products: Refunds for digital products are typically processed within 5-7 business days.
• Physical Products: Refunds for physical products are processed within 10-14 business days after we receive the returned item.
• Credit Card Refunds: Refunds to credit cards may take an additional 5-10 business days to appear on your statement, depending on your card issuer.
• Bank Transfers: Refunds via bank transfer may take 7-14 business days to be credited to your account.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team by email at support@hoecnewce.com or through our Contact Form.
2. Include your order number, the date of purchase, and the product or service for which you are requesting a refund.
3. Provide a detailed explanation of why you are requesting a refund.
4. If applicable, include any relevant screenshots or documentation to support your request.
5. For physical products, you will receive instructions on how to return the item.

Our customer support team will review your request and respond within 2-3 business days with further instructions or information regarding your refund status.

6. Refund Methods

Refunds will be issued using the same payment method you used for the original purchase, whenever possible:

• Credit/Debit Cards: Refunded to the original card used for the purchase.
• PayPal: Refunded to your PayPal account.
• Bank Transfer: Refunded to the bank account specified in your refund request.
• Store Credit: In some cases, we may offer store credit as an alternative to a monetary refund.

If the original payment method is no longer available or valid, we will work with you to find an alternative refund method.

7. Exceptions and Special Circumstances

7.1 Promotional or Discounted Items

Items purchased during promotional periods or with special discounts may be subject to modified refund terms, which will be communicated at the time of purchase.

7.2 Technical Issues

If you experience technical issues that prevent you from accessing or using our products or services, we will first attempt to resolve these issues before processing a refund. Please contact our technical support team for assistance.

7.3 Force Majeure

In cases of force majeure or circumstances beyond our control (such as natural disasters, power outages, or server failures), we may extend refund deadlines or offer alternative solutions.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.

9. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Hoecnewce
Flat 97 Isabelle Alley
East Yvonneport PE29 2HJ
United Kingdom

Email: support@hoecnewce.com
Phone: +44 6171 155702

We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.